To Contact Us

Please send us an email if you unintentionally signed up for the wrong membership. Monthly plans will need to be cancelled and a new membership started (for security reasons we can't switch between recurring accounts - this is to protect you).

Unfortunately, we are unable to switch memberships once you have logged in and used the product. Each product (TMC, ACCS, NPS) is a standalone membership. 

If you signed up for a recurring (monthly) plan, once you are switched your account will not automatically renew unless you re-enter your payment information. This is a security safety feature - we actually never have access to your payment information, nor do we have the ability to charge your card from our end. We like these safety features! 

You can cancel anytime through your account settings. 

We know our platform needs a few upgrades ... if you have any problem canceling please just send us an email and we will help.

We love to help. Send an email to [email protected] with your question. Give us a day or so to respond (let us know in your email if it is urgent). 

• If you are asking about a certain page at OakesAcademy please include the address/URL of that page (or a screenshot). 
  
  
• If you are asking about a specific question in a quiz/test please include the QID if given. 

If you are a student using OakesAcademy as part of your school's program, please note that certain materials may be locked. This is to ensure results get reported to your instructor. 

If you are having a hard time accessing something you feel you should have access to, just send us an email and we will investigate further.

The NBRC's New RTE Exam is ready to go. We are going through a careful process of evaluating our information and preparing the final layout. 

It will be live and ready to purchase by August 15, 2026.

This simulation area has nothing to do with the Clinical Simulation Exam and is not a part of any memberships. It is here for Instructors who use manikin-based simulation in their classroom. Email [email protected] for more information.